Privacy Policy – GRNOX

Last Updated: November 2025

At GRNOX (“we”, “our”, “us”), your privacy is a core part of our commitment to transparency and responsible data handling. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you visit grnox.com or make a purchase from our store.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect only the data necessary to process your order, deliver your items, and improve your shopping experience.

A. Information You Provide

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Order details and purchase history

  • Information submitted through our Contact Form

B. Automatically Collected Information (Shopify & Browsing Data)

  • IP address

  • Device and browser information

  • Session data

  • Cart information

  • Basic analytics provided by Shopify

C. Marketing & Performance Tracking

We use tracking tools to measure website performance and improve advertising:

  • Google Analytics

  • Meta Pixel (Facebook/Instagram)

  • TikTok Pixel

These tools may collect anonymous analytics data and behavioral information.

2. How We Use Your Information

We use your data for:

  • Processing and fulfilling your orders

  • Delivering shipments and providing tracking updates

  • Verifying payments and preventing fraud

  • Communicating with you regarding orders or support

  • Improving website performance and user experience

  • Running advertising and remarketing campaigns

  • Responding to inquiries submitted through our Contact Form

We do not sell, rent, or trade personal information.

3. Legal Basis for Processing (GDPR)

For customers located in the European Union, data is processed under:

  • Contractual necessity (to process and deliver orders)

  • Legitimate interest (fraud prevention, analytics, service improvement)

  • Consent (marketing and non-essential cookies)

4. Sharing Your Information

We share information only with trusted service providers necessary to complete your order, including:

  • Shopify (store platform)

  • Payment gateways (for secure transactions)

  • Logistics partners (for delivery and tracking)

  • Analytics and advertising platforms (Google, Meta, TikTok)

We do not share your data with any external parties for resale or commercial data exchange.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable basic website functions

  • Secure user sessions

  • Analyze site performance

  • Improve marketing effectiveness

Your cookie preferences can be controlled through our Cookie Banner and browser settings.
For full details, please review our Cookie Policy.

6. Data Retention

We retain personal data for 12 months after your last interaction, unless required for longer by legal or financial regulations.

After this period, data is securely deleted or anonymized.

7. Data Security

We use industry-standard protections to safeguard your data, including:

  • SSL/TLS encryption

  • Secure payment gateways

  • Restricted access controls

  • Shopify’s certified security infrastructure

Although no system is 100% risk-free, we take all reasonable measures to protect your information.

8. Your Rights (GDPR Users)

If you are located in the EU, you are entitled to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request restriction of processing in certain cases

Note:
You chose not to activate “Right to be Forgotten” or full data deletion for this policy.
Therefore, deletion requests are not part of this policy unless required by law.

9. Third-Party Links

Our website may include links to external websites.
GRNOX is not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy to reflect business or legal changes.
Updates will always be published on this page with a new “Last Updated” date.

12. Contact Us

For questions regarding this Privacy Policy or how we process your data, contact us at:

GRNOX Customer Support
Email: sales@grnox.com
WhatsApp: +90 539 749 24 32
Address: İkitelli OSB, K Blok No: 1, 34490 Başakşehir / İstanbul, Turkey