Returns & Refunds

Precision Protection. Premium Responsibility.

At GRNOX, every product is engineered for durability and reliability under demanding conditions.
Each unit undergoes inspection before dispatch and is packaged to withstand international transport.

However, should an issue occur, this policy clearly defines return eligibility, refund procedures, and customer responsibilities — ensuring transparency and confidence in every purchase.

This policy applies to all purchases made through grnox.com and does not limit any statutory rights provided under applicable consumer protection laws.

7-Day Return Eligibility

(For Faulty or Damaged Products Only)

Return requests may be submitted within 7 days of delivery only if one of the following conditions applies:

The product arrived physically damaged
The product arrived with visible defects or scratches
The product contains a verified manufacturing defect
The product does not function upon first use

If the claim is approved under these conditions:

GRNOX will cover all return shipping costs.

Returns outside these conditions are generally not accepted unless required by local consumer protection law.

Non-Returnable Conditions

Strict Technical Safety Standards

Due to the technical nature of automotive electrical systems, the following items are not eligible for return or refund:

Products that have been installed, mounted, or connected
Products damaged due to incorrect installation
Products exposed to improper voltage (including 220V misuse)
Items damaged due to incorrect wiring, short circuits, or overload
Products modified, altered, or handled by unqualified installers
Items missing original packaging or included components

Any product showing installation marks, mounting attempts, wiring modifications, or structural changes will be considered non-returnable under this policy.

Installed Product Damage

Products damaged after installation are not eligible for return or refund.

This includes failures caused by:

Incorrect polarity connections
Improper wiring or grounding
Loose or unstable mounting
Electrical overload
Installation performed without professional expertise

Automotive LED components must be installed with technical precision.

Required Evidence for Claims

To process any return request, clear supporting documentation is required.

This may include:

Unboxing video (recommended)
Clear photos of visible damage or defect
Video showing functional failure
Images of wiring setup (if electrical issue is reported)
Photos of internal and external packaging

Incomplete evidence may result in claim rejection.

Return Authorisation (Mandatory)

All returns require prior approval.

Unauthorised returns will be rejected and returned to the sender.

To request authorisation:

Email: sales@grnox.com
WhatsApp: +90 539 749 2432

Return Packaging Standards

Returned items must be:

Secured using original packaging where possible
Returned with all accessories and components
Properly protected against internal movement
Packed securely to prevent transit damage

Damage caused by inadequate packaging during return transit is the responsibility of the customer.

Return Shipping Costs

If a return is approved due to verified product fault:

GRNOX covers all return shipping costs.

If the product does not qualify under this policy:

Shipping costs remain the responsibility of the customer.

No restocking fees apply to approved returns.

Refund Processing

After receiving the returned product:

Inspection typically occurs within 24–48 hours
Customers are notified once the inspection is complete
Approved refunds are issued to the original payment method

Refund processing times:

3–7 business days
(depending on the payment provider)

Replacement Policy

If a verified manufacturing defect is confirmed:

You may choose:

A full refund, or
A replacement unit at no additional product cost

Replacement shipments are dispatched after defect verification.

1-Year Product Warranty

Engineering Confidence. Guaranteed Reliability.

All GRNOX lighting systems are covered by:

✔ 1-Year Warranty Against Manufacturing Defects

This warranty covers:

Internal electrical failures
Manufacturing-related defects
Performance failures under normal operating conditions

This warranty does not cover damage caused by:

Incorrect installation
Improper wiring
Use of incorrect voltage
Physical damage during installation
Installation performed without proper technical knowledge
Handling errors or misuse during mounting

Professional installation by a qualified automotive electrician is strongly recommended.

Incorrect installation or improper handling voids warranty coverage.

Customer Responsibilities

By placing an order, customers agree to:

Inspect products immediately upon delivery
Report any issue within 7 days
Ensure professional installation
Follow correct wiring and voltage standards
Handle all components carefully during installation

Automotive-grade LED systems require technical accuracy during installation.

Safety & Regulatory Notice

Installed electrical components may present safety risks if improperly handled.

For this reason:

Installed or wired products generally cannot be returned, except where required by applicable consumer laws.

This policy reflects standard industry practices for automotive electrical equipment.

Exceptions & Legal Rights

Certain jurisdictions (including the European Union and United Kingdom) provide mandatory consumer protections.

Where applicable:

Your legal rights remain fully protected under local consumer law.

GRNOX reserves the right to review exceptional cases individually, including:

Hidden shipping damage
Logistics handling issues
Rare technical failures

Our objective remains fairness, transparency, and customer trust.

Customer Support

For return or warranty assistance: