Returns & Refunds Policy – GRNOX

Last Updated: November 2025

At GRNOX, we take pride in the quality and reliability of our 4x4 lighting systems and off-road accessories. Every product is inspected before dispatch, packaged securely and designed for long-term performance.

However, if an issue occurs, this Policy explains when returns are accepted, the conditions required and how refunds are processed.

This Policy applies to all orders placed through grnox.com.
This Policy does not affect any statutory rights you may have under applicable consumer protection laws.

1. Return Eligibility (7-Day Window for Faulty or Damaged Items)

You may request a return within 7 days of receiving your order only if one of the following applies:

  • The product arrived damaged

  • The product arrived with visible scratches

  • The product has a manufacturing defect

  • The product does not function upon first use

If your case meets these conditions and is approved by our team, GRNOX will cover all return shipping costs.

Returns that do not meet these conditions are generally not accepted, except where required by applicable consumer law.

2. Non-Eligible Items (Strict Conditions)

For safety and technical reasons, the following items are not eligible for return or refund, unless required by applicable law:

  • Products that have been installed, connected or used

  • Products damaged due to incorrect installation

  • Items exposed to 220V or any improper voltage

  • Products damaged by improper wiring, overloading or short circuits

  • Items modified, tampered with or wired by third-party technicians

  • Products missing original packaging, components, cables or accessories

Any item showing clear signs of installation marks, drilling, mounting or wiring attempts is automatically considered non-returnable under this Policy.

3. Items Damaged After Installation

If a product becomes damaged after installation, it is not eligible for return or refund under this Policy.

This includes damage related to:

  • Incorrect polarity connections

  • Incorrect wiring or grounding

  • Loose mounting

  • Electrical overloads

  • Damage caused by unqualified installers

Installed automotive LED components cannot be accepted for safety and regulatory reasons, except where local consumer protection laws require otherwise.

4. Required Evidence for Return Claims

To process a return request, GRNOX requires clear photo or video evidence, including (where possible):

  • Unboxing footage (if available)

  • Visible defect or damage

  • Proof of non-functionality

  • Images of the wiring (if an electrical failure is claimed)

  • Photos of the internal and external packaging

Electrical or functional defect claims must include video proof demonstrating the issue.
Without sufficient evidence, the return request may be rejected.

5. Return Authorisation (Mandatory)

All returns must be pre-approved by our support team.
Unauthorised returns will be automatically rejected and may be sent back to the customer.

To request authorisation, please contact us via:

6. Packaging Requirements for Returns

To ensure safe transit back to our facility, customers must:

  • Use the original packaging where possible

  • Include all accessories and components

  • Secure and protect the product using internal padding

  • Ensure no loose parts inside the box

GRNOX is not responsible for damage caused by improper return packaging.

7. Return Shipping Costs

  • If the product is defective, damaged or non-functional upon arrival and the claim is approved → GRNOX covers all return shipping charges.

  • If the item is classified as non-eligible under this Policy → the customer is responsible for all shipping costs.

GRNOX does not charge restocking fees for eligible returns.

8. Refund Process

Once the returned item is received at our facility:

  • Inspection typically occurs within 24–48 hours

  • You will receive an email confirming approval or rejection of the return

  • Approved refunds are issued to the original payment method

Refund processing times typically range from 3–7 business days, depending on your bank or payment provider.

9. Replacement Policy

If your item is confirmed defective due to a manufacturing issue, you may choose:

  • A full refund, or

  • A replacement unit at no additional product cost

Replacements are shipped once the defective item is received and verified.

10. Customer Responsibilities

By purchasing from GRNOX, the customer agrees to:

  • Inspect products immediately upon delivery

  • Contact GRNOX within 7 days if any issue exists

  • Ensure installation is performed by a qualified automotive electrician

  • Follow the recommended voltage and wiring instructions

  • Understand that incorrect installation voids return eligibility under this Policy

Automotive LED components must be handled with precision and installed professionally.

11. Safety & Compliance Notice

Installed or electrically connected LED systems may pose regulatory and safety risks if returned.
For this reason, GRNOX generally cannot accept items that have been used, connected, wired or mounted, except where required by applicable consumer protection law.

This approach is consistent with common automotive and electronic component return standards.

12. Exceptions & Local Consumer Rights

GRNOX reserves the right to evaluate special cases individually, particularly if the issue concerns:

  • Shipping damage not visible from the outside

  • Logistics handling errors

  • Rare technical malfunctions

If you are a consumer located in the European Union, United Kingdom or another jurisdiction with mandatory consumer protection rules (such as cooling-off periods), your legal rights may provide additional protections beyond this Policy.

In such cases, this Policy applies in addition to, and not instead of, your statutory rights.

Our goal is fairness and transparency.

13. Contact Information

If you have any questions regarding returns or refund eligibility, please reach out to our support team:

GRNOX Customer Support
Email: sales@grnox.com
WhatsApp: +90 539 749 2432

Business Address (USA)
GRNOX
N Gould St, Ste R
Sheridan, WY 82801
United States

Logistics & Fulfilment Hub (Turkey)
İkitelli OSB, K Blok No: 1
34490 Başakşehir / İstanbul
Turkey