Terms of Service – GRNOX

Last Updated: November 2025

These Terms of Service (“Terms”, “Agreement”) govern your access to and use of the GRNOX website (grnox.com), and any purchase made through it.
By accessing or using the Website, you automatically agree to these Terms, along with our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy.

If you do not agree to these Terms, you must discontinue use of the Website.

1. About GRNOX

GRNOX is an international brand specializing in premium 4x4 lighting systems and off-road accessories engineered for reliability, precision, and European-grade performance.

Registered Address:
İkitelli OSB, K Blok No: 1, 34490 Başakşehir / İstanbul, Turkey
Email: sales@grnox.com
WhatsApp: +90 539 749 24 32

2. Acceptance of Terms

2.1 By accessing the Website, placing an order, or using any service provided by GRNOX, you confirm acceptance of these Terms.
2.2 GRNOX may revise these Terms at any time. Continued use of the Website constitutes acceptance of the updated version.
2.3 New features or tools introduced on the Website are also subject to these Terms.

3. Eligibility

3.1 You must be at least 18 years old or have legal authorization to use our services and complete purchases.
3.2 You agree to provide accurate, complete, and truthful information throughout your use of the Website.

4. Use of the Website

4.1 You may not use the Website for any unlawful or unauthorized purpose.
4.2 Strictly prohibited actions include, but are not limited to:

  • Interfering with server operations or network infrastructure

  • Hacking, unauthorized access, or attempting to breach security

  • Uploading malware, harmful scripts, or malicious code

  • Automated scraping, crawling, or harvesting data

  • Copying, reproducing, or reusing product images, text, or descriptions

  • Using GRNOX content to build training datasets, AI models, or competitor databases

  • Republishing GRNOX products or content on marketplaces or third-party platforms

4.3 GRNOX may restrict access or take legal action if misuse is detected.

5. Product Information & Quality Standards

5.1 GRNOX ensures that product descriptions, images, and specifications are accurate and updated.
5.2 Minor variations may occur due to manufacturer upgrades or screen display differences.
5.3 GRNOX lighting systems comply with applicable European performance and safety standards (UNECE/ECE where applicable).
5.4 Each product undergoes strict technical inspection and quality control before shipment.

6. Order Acceptance & Confirmation

6.1 After placing an order, you will receive an automated confirmation email summarizing your purchase.
6.2 A binding contract is formed only when GRNOX confirms that the order has been dispatched.
6.3 GRNOX reserves the right to:

  • Limit quantities purchased per customer or household

  • Refuse or cancel orders involving pricing errors

  • Reject transactions suspected of fraud

  • Cancel orders due to stock unavailability

6.4 If an ordered item is no longer available, you will be notified promptly and offered a full refund or an alternative product.

7. Pricing & Payment

7.1 All prices are displayed in EUR (or local currency when supported).
7.2 GRNOX operates under the Delivered Duty Paid (DDP) model. Prices include:

  • International shipping

  • Customs duties

  • Import taxes

  • Handling fees

7.3 Payment must be completed before order processing.
7.4 Supported payment methods include major credit/debit cards and secure international gateways protected by SSL/TLS encryption.
7.5 GRNOX may cancel transactions flagged as high-risk or fraudulent.

8. Shipping & Delivery

8.1 Orders are processed within 1 business day.
8.2 Delivery timeframe: 3–7 business days worldwide via DHL Express.
8.3 Delivery timelines are estimates and not guarantees, as external delays may occur due to customs, weather, or courier restrictions.
8.4 Customers must provide accurate shipping details. Incorrect or incomplete addresses may result in delays or reshipment costs.
8.5 All shipping conditions form an integral part of these Terms, as outlined in our Shipping & Delivery Policy.

9. Returns, Refunds & Replacement Eligibility

9.1 Returns are accepted strictly as described in our Returns & Refunds Policy.
9.2 Eligible returns include:

  • Products damaged during transit

  • Manufacturing defects

  • Items not functioning upon delivery

9.3 Non-eligible returns:

  • Installed, used, or modified products

  • Damage caused by applying 220V or incorrect voltage

  • Damage caused by improper wiring or installation

  • Damage caused by third-party technicians

  • Products returned without original packaging

9.4 Non-eligible products may qualify for discounted replacement at GRNOX’s discretion.

10. Warranty (Manufacturing Defects Only)

10.1 GRNOX products include a limited warranty covering manufacturing defects only.
10.2 Warranty applies exclusively to the original purchaser and is non-transferable.
10.3 Warranty does NOT cover:

  • Incorrect installation

  • Physical impact or force

  • Exposure to non-standard voltage

  • Short circuits, blown fuses, or vehicle electrical damage

  • Installation by unqualified technicians

  • Misuse, modification, or neglect

10.4 Warranty claims may require proof, including photos, videos, serial numbers, or installation details.

11. Technical Disclaimer

11.1 Installation guidance provided through the Website or customer support is for general reference only.
11.2 GRNOX is not responsible for damage caused by incorrect wiring, overloading, or improper installation.

12. Limitation of Liability

12.1 GRNOX is not liable for indirect, consequential, punitive, or incidental damages, including:

  • Loss of profit

  • Electrical system failure

  • Battery drainage

  • Short circuits or blown fuses

  • Vehicle downtime

  • Labor or installation costs

12.2 GRNOX’s total liability shall not exceed the original purchase price paid.
12.3 Nothing in these Terms limits statutory consumer rights under EU law.

13. Intellectual Property & Anti-Counterfeit

13.1 All Website content—including branding, images, text, product descriptions, videos, packaging designs, and digital materials—is the exclusive property of GRNOX.
13.2 Unauthorized reproduction, resale, modification, or distribution is strictly prohibited.
13.3 Content may not be uploaded to marketplaces (Amazon, AliExpress, eBay) or used in commercial catalogs.
13.4 GRNOX reserves the right to pursue legal action against counterfeit listings or unauthorized use of brand assets.

14. Privacy & Data Protection

By using our Website, you acknowledge that personal data may be processed in accordance with our Privacy Policy and with full GDPR compliance.

15. Errors, Inaccuracies & Omissions

GRNOX reserves the right to correct errors related to:

  • Pricing

  • Product details

  • Availability

  • Regulatory changes

without prior notice and without liability.

16. Indemnification

You agree to indemnify and hold GRNOX harmless from any claims, liabilities, or damages arising from:

  • Violation of these Terms

  • Misuse of products

  • Improper installation or handling

  • Unauthorized use of Website content

17. Force Majeure

GRNOX is not responsible for delays or failure to fulfill obligations caused by events beyond our control, including:

  • Natural disasters

  • War or political instability

  • Transportation shutdowns

  • Customs closures

  • Strikes or labor shortages

  • Global emergencies

In such cases, obligations are temporarily suspended, not terminated.

18. Assignment

You may not transfer or assign your rights or obligations under these Terms without written approval from GRNOX.

19. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full effect.

20. Language Clause

In the event of any inconsistency between translated versions of these Terms, the English version shall prevail.

21. Governing Law & Jurisdiction

These Terms are governed by the laws of Turkey and applicable EU consumer protection regulations.
Any disputes shall be handled by the competent courts of Istanbul, Turkey, without limiting statutory EU consumer rights.

22. Entire Agreement

These Terms constitute the entire agreement between you and GRNOX and supersede any prior communications, representations, or agreements.

23. Contact Information

For questions regarding these Terms, please contact:

Email: sales@grnox.com
WhatsApp: +90 539 749 24 32
Address: İkitelli OSB, K Blok No: 1, 34490 Başakşehir / İstanbul, Turkey