Shipping & Delivery

At GRNOX, every delivery is handled with the same precision, durability, and performance standards that define our 4x4 lighting systems. We operate under a fully transparent all-inclusive global shipping model, ensuring that every order arrives smoothly, securely, and without any unexpected charges.

All prices displayed on our website include international shipping, customs duties, import taxes, and handling fees.
What you pay at checkout is the final amount—anywhere in the world.

All-Inclusive Worldwide Shipping (DDP)

GRNOX ships under the Delivered Duty Paid (DDP) standard, providing a friction-free buying experience:

  • No customs fees

  • No import taxes

  • No administrative charges

  • No payments upon arrival

This premium delivery model is rarely offered in the automotive accessories industry and reflects our commitment to reliability and customer transparency.

To ensure clarity, the following sections outline exactly what you can expect from your GRNOX delivery experience.

Order Processing & Quality Assurance

Every order undergoes a structured and secure process:

  1. Secure Payment Verification
    A short validation step protects against unauthorized transactions.

  2. Technical Quality Check
    Each product is inspected to confirm proper functionality and structural integrity.

  3. Professional Protective Packaging
    GRNOX uses a certified multi-layer packaging system designed for off-road LED components:

    • Shock-absorbing padding

    • Vibration-resistant lining

    • Moisture-sealed wrapping

    • Reinforced outer layers for global shipping
      These standards ensure safe international transit for electronic lighting systems.

  4. Priority Dispatch
    Orders are processed and transferred to DHL Express within 1 business day.

Engineered for reliability. Delivered with precision.

Worldwide Transit Times

Following dispatch, delivery is completed within:

3 – 7 business days worldwide

This includes:

  • European Union

  • United Kingdom

  • United States & Canada

  • Gulf Countries

  • Asia

  • Australia

DHL Express ensures rapid customs clearance, priority handling, and consistent transit performance across all destinations.

Tracking & Transparency

Upon dispatch, you will receive:

  • An email containing your DHL tracking number

  • A WhatsApp update with shipment details

All GRNOX shipments are fully insured and traceable at any time via the official DHL tracking portal.

Delivery Attempts & Service Points

If you are unavailable during delivery, DHL will:

  • Attempt a second delivery, or

  • Redirect your parcel to the nearest DHL Service Point

Depending on local regulations, identification or a signature may be required.

Address Accuracy

If an incorrect or incomplete address is provided, the customer is responsible for any reshipment costs.
We will always notify you before dispatching the parcel again.

Delays & Customer Care

Although DHL maintains excellent global performance, delays may occur due to factors outside of our control such as weather or customs procedures.

If your delivery exceeds 7 business days, GRNOX will provide a 15% discount code for your next purchase.
We proactively track international shipments and support you throughout the delivery process.

Order Cancellation

Orders can be cancelled within 12 hours as long as they have not yet entered the processing or dispatch phase.

Sustainability Commitment

GRNOX is committed to minimizing unnecessary waste.
Our packaging is optimized for durability, reduced material usage, and efficient transport performance—balancing environmental responsibility with product protection.

Frequently Asked Questions (FAQ)

Do I need to pay anything upon delivery?
No. All taxes, duties, and shipping fees are included.

Are shipments insured?
Yes. Every order is fully insured until delivered.

What if my parcel is delayed at customs?
Our team works directly with DHL to ensure clearance without additional charges to you.

How is off-road lighting equipment protected during international transit?
GRNOX uses certified shock-absorbent and moisture-resistant packaging designed specifically for automotive LED systems.

Can I change my address after ordering?
Yes, if the order has not yet been dispatched.

Do you deliver to remote regions?
Yes. DHL Express covers metropolitan and remote areas worldwide.

Regulatory Compliance

GRNOX complies with international shipping regulations, European consumer protection standards, and DDP delivery requirements to ensure complete transparency and customer protection.

Customer Support

For assistance regarding your shipment, our support team is available to help:

Email: sales@grnox.com
WhatsApp: +90 539 749 2432